Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If, for any reason, you find yourself dissatisfied with the product, you have the option to initiate a return within a period of 10 calendar days from the date of receiving the items. The initial exchange, exclusively within Greece, is provided at no additional cost. It is imperative that the product is returned in its original condition, in its original packaging, accompanied by the original receipt; otherwise, it will not be eligible for return. The customer assumes responsibility for the return shipping costs. Items acquired at a discounted rate of 50% or greater, or those from previous collections, are eligible exclusively for alterations.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at madleinegoldswim@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at madleinegoldswim@gmail.com and send your item to: AVENUE 76 VASILEOS PAULOU, VOULA, 16673.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: AVENUE 76 VASILEOS PAULOU, VOULA, 16673.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In order to ask us questions or if you would like the MadleineGold online store to change or modify your profile, please contact us by sending an e-mail to madleinegoldswim@gmail.com